Technical Support Engineer (Johannesburg) x 3

Date: 19-Nov-2021

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

• To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape). 
• To ensure that faulty equipment is repaired by suppliers according to service level agreements.

Experience

Minimum:

• 3+ yrs in a technical environment or operations environment
• ‘Hands on” experience fixing technical equipment 

Ideal:

• 3 years’ experience in providing on-site and telephonic technical support
• Client facing experience

Qualifications

Minimum:

• Grade 12 National Certificate / Vocational 
• A relevant qualification in A+ and N+

Ideal:

• A qualification in MCITP, MCSA or MCSE

Knowledge

Minimum:

• Knowledge related to Microsoft hardware and software technology
• Basic knowledge of diagnostic principles and troubleshooting
• Client relationship management practices and principles

Ideal:

• IT operational environment
• Banking environment 
• Vendor relationships and management 

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills

Competencies

• Deciding and Initiating Action
• Working with People
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Conditions of Employment

• Clear criminal and credit record

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