Technical Support Engineer (Johannesburg) x 3

 

Technical Support Engineer (Johannesburg) x 3



Date: 19-Nov-2021

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape). 
  • To ensure that faulty equipment is repaired by suppliers according to service level agreements.

Experience

Minimum:

  • 3+ yrs in a technical environment or operations environment
  • ‘Hands on” experience fixing technical equipment 

Ideal:

  • 3 years’ experience in providing on-site and telephonic technical support
  • Client facing experience

Qualifications

Minimum:

  • Grade 12 National Certificate / Vocational 
  • A relevant qualification in A+ and N+

Ideal:

  • A qualification in MCITP, MCSA or MCSE

Knowledge

Minimum:

  • Knowledge related to Microsoft hardware and software technology
  • Basic knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles

Ideal:

  • IT operational environment
  • Banking environment 
  • Vendor relationships and management 

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Negotiation skills

Competencies

  • Deciding and Initiating Action
  • Working with People
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change

Conditions of Employment

  • Clear criminal and credit record

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