Date: 19-Nov-2021
Location: Sandton, GT, ZA
Company: Capitec Bank Ltd
Purpose Statement
- To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape).
- To ensure that faulty equipment is repaired by suppliers according to service level agreements.
Experience
Minimum:
- 3+ yrs in a technical environment or operations environment
- ‘Hands on” experience fixing technical equipment
Ideal:
- 3 years’ experience in providing on-site and telephonic technical support
- Client facing experience
Qualifications
Minimum:
- Grade 12 National Certificate / Vocational
- A relevant qualification in A+ and N+
Ideal:
- A qualification in MCITP, MCSA or MCSE
Knowledge
Minimum:
- Knowledge related to Microsoft hardware and software technology
- Basic knowledge of diagnostic principles and troubleshooting
- Client relationship management practices and principles
Ideal:
- IT operational environment
- Banking environment
- Vendor relationships and management
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Analytical Skills
- Negotiation skills
Competencies
- Deciding and Initiating Action
- Working with People
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
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